Privacy Policy for ViaOnline Swiss Mobility Hub

At ViaOnline Swiss Mobility Hub, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ViaOnline Swiss Mobility Hub and how we use it. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This website is developed in compliance with Google Ads and Bing Ads guidelines and fully follows them.

Information We Collect

We only collect personal information that you voluntarily provide to us. The types of information we may collect include:

• Contact Information: This may include your name and email address if you choose to communicate with us.
• Usage Data: We may collect data on how you interact with our site, such as pages visited, time spent on pages, and referring websites. This information is typically anonymized and aggregated to help us improve our service.
• Technical Data: Information about your device and browser, such as IP address, browser type and version, and operating system, may be collected for analytical and security purposes.

How We Use Your Information

The information we collect is used for various purposes, primarily to enhance your experience and deliver the services you seek:

• To operate and maintain our online platform, providing you with current Swiss vignette information, digital mobility guides, travel regulations updates, border crossing assistance resources, road usage fee explanations, and public transport integration information.
• To improve, personalize, and expand our website and services based on user interactions and feedback.
• To understand and analyze how you use our website, which helps us to enhance content and functionality.
• To communicate with you, respond to your inquiries, and provide customer support if you contact us.
• For internal operations, such as data analysis, testing, research, and statistical purposes.
• To detect and prevent technical issues or fraudulent activities.

Log Files

ViaOnline Swiss Mobility Hub follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ViaOnline Swiss Mobility Hub uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We utilize secure servers and implement industry-standard encryption practices to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Third-Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

Your Data Protection Rights Under GDPR

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. ViaOnline Swiss Mobility Hub does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us at the following address:

ViaOnline Swiss Mobility Hub
7 Rue du Mont-Blanc
1201 Geneva
Switzerland